Question 1

Who commissions the equipment?

Accepted Answer

The equipment supplier or a nominated commissioning agent. Client attendance recommended but not required.

Question 2

What happens if the install slips?

Accepted Answer

Freight is scheduled against install window. Reschedule requests handled up to 5 business days before dispatch.

Question 3

Is on-site installation required?

Accepted Answer

For single-unit residential projects, no — the equipment is plug-and-place. For commercial and multi-unit installations we coordinate with the project contractor and can quote local install through partner trades in major markets. Full installation documentation is supplied regardless.

Question 4

How much space does the equipment require?

Accepted Answer

Inhalation chassis footprints range from roughly the size of a premium air purifier to a side-table console. Bath equipment sits alongside the bathing vessel in a footprint comparable to a medium-format sound system. Full clearance drawings are supplied on request.

Question 5

Is the equipment quiet enough for a guest-facing environment?

Accepted Answer

Yes. Inhalation units operate at ambient room noise. Bath systems run a short 10–15 minute dissolution cycle then idle silently through the soak. Both are appropriate for hospitality, spa treatment room and private residential environments where acoustic calm is part of the specification.

Question 6

Can finishes be customised for a project?

Accepted Answer

For orders that justify a customised production run we quote custom finishes — bronze trim, matte black, brushed stainless to match adjacent fixtures. Standard finishes read correctly in most premium environments and are the default specification.

Question 7

Are these products marketed as medical devices?

Accepted Answer

No. Hydrogen Machines supplies industrial-grade wellness equipment. We make no medical or therapeutic claims. The equipment is positioned in the same category as premium infrared saunas, cold plunges and air purification systems — general wellness hardware for private and commercial environments.

Question 8

What certifications does the equipment carry?

Accepted Answer

CE, FCC and RoHS covering electrical safety, EMC and hazardous-substance compliance across Australia, the EU, UK, North America, the UAE, New Zealand and most Asian markets. Manufacturing runs under an ISO 9001-audited quality system. Certifications describe hardware build; they are not a medical registration.

Home Spa Installation: Trades and Sequencing

Sequencing

Trades

Coordination

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Frequently asked questions

Coordinate your home spa install