Last updated 10 June 2026
If you're not happy with your machine, you can return it within 30 days of delivery for a full refund of the product price.
You may return any machine in original, undamaged packaging within 30 days of the delivery date for a full refund of the product price. Original outbound shipping was free; return shipping is the buyer's responsibility unless the unit arrived damaged or faulty.
Email admin@hydrogenmachines.com.au with your order number and the reason for the return. We'll send you a return address and the steps to follow.
Once the returned machine has been received and inspected (typically within 3 business days of arrival), we issue the refund to the original payment method. Card refunds usually settle within 5–10 business days depending on your bank.
If the machine arrived damaged or doesn't work as described, contact us immediately and we'll replace it or refund it — your choice. We cover return shipping in this case.
Hygiene accessories — cannulas, face mask, goggles — are non-returnable once the sealed packaging is opened.