Legal
Warranty
Last updated 21 October 2026
Every machine sold by Hydrogen Machines is covered by a 24-month international manufacturer warranty. This page explains what is and is not covered, and how to make a claim.
1. What is covered
The 24-month warranty covers manufacturing defects in:
- The PEM/SPE electrolysis stack;
- Electronic control board and display;
- Internal pumps and valves;
- Power supply.
The warranty applies for 24 months from the date your machine is delivered.
2. What is not covered
- Accessories — nasal cannulas, masks, filters, water bottles, hydrogenation rods, goggles and Y connectors — are excluded from the 24-month machine warranty. Replacement if faulty on arrival; statutory consumer rights remain.
- Damage from tap or mineralised water (use distilled / deionised water only);
- Cosmetic damage from drops, knocks, or transit handling after delivery;
- Damage from unauthorised servicing or modification;
- Loss or theft.
3. How to claim
Email admin@hydrogenmachines.com.au with your order number, a description of the fault and (where useful) photos or a short video. We respond within one business day. If repair is needed and the unit is in warranty, we will arrange inbound shipping at our cost.
4. Returns
Returns are covered separately by our 90-day returns policy.