Regional Shipping Details
Last updated 27 July 2026
Machine shipping follows the selected country. DDP destinations have prepaid import duties; DAP destinations pay import duties and taxes on arrival. Industrial and project freight is quoted separately.
1. Overview
Delivered to your door by UPS with full tracking, duties and GST paid. Nothing extra to pay on arrival. Up to 14 business days from order.
In countries that support Delivered Duties Paid (DDP), we prepay customs duties and local taxes before the unit leaves our warehouse. In countries where DDP is not available, the carrier collects applicable duties and taxes on arrival; we email you when the shipment clears, before any payment is requested.
Accessories ship free with a machine order. The HERO Bottle, RO filter set and 10-pack cannulas can also be ordered on their own, with free shipping.
2. Regions covered
We ship to Australia, the United States, Europe, Asia and most other major markets. Coverage is grouped as follows:
Australia
Free delivery within Australia. Up to 14 business days from order.
United States
Ships to all 50 states, duties paid. Free shipping. Delivered duty paid to the USA: no import duties or customs fees on arrival. Up to 14 business days from order.
Europe
European destinations, including the UK, are DAP: the customer pays import duties and taxes on arrival. Freight and delivery estimates follow the country-specific shipping policy.
Asia
Singapore, Hong Kong, Thailand and the UAE are DDP. Other supported Asian destinations are DAP. Freight and delivery estimates follow the country-specific shipping policy.
Special handling requirements
- Shipping to South Korea: up to 14 business days from order, plus local customs clearance. No import duty applies to this product. Customs clearance and any local taxes or charges on arrival (such as VAT) are payable by the recipient. Shipments are sent DAP (Delivered At Place). Supply any personal customs information requested by the carrier. See South Korea Import Information.
- Saudi Arabia: product certification may apply and customs clearance can add extra time.
- Remote or regional addresses: delivery may take longer than the standard windows shown above.
3. Delivery timeframes
Timeframes depend on destination. Industrial and project freight has a separate quoted schedule. Tracking is supplied at dispatch.
- Australia: up to 14 business days from order
- United States: up to 14 business days from order
- European Union & UK: see country-specific policy; customs clearance may add time
- Asia-Pacific: see country-specific policy
- Other supported destinations: see country-specific policy
Every shipment moves with UPS and full tracking as standard.
4. Delivery with UPS
Every order, to every country, is delivered by UPS with full tracking. You’ll receive your UPS tracking number as soon as your order ships, and you can follow the shipment door-to-door on UPS tracking.
5. Warranty shipping
Every machine is covered by our warranty. If a warranty issue is confirmed by our support team, we arrange return shipping at our cost and cover the cost of shipping the replacement or repaired unit back to you.
For change-of-mind returns, the buyer is responsible for return shipping to our nominated warehouse. We recommend using a tracked and insured service, as we cannot accept liability for items lost in transit on returns sent at the buyer’s expense.
Full warranty terms are available on our Warranty page.
6. Additional information
For more details, please see the related pages below:
- Shipping Policy — full terms, duties by country and dispatch cut-off times.
- Warranty — what is covered, what is not, and how to make a claim.
- Hydrogen Spa Technology — commercial delivery and installation options for hotels, resorts and clinics.
If your country is not listed or you need a custom shipping quote, email admin@hydrogenmachines.com.au and we will confirm availability before you order.