Australia
Delivered to your door by UPS with full tracking, duties and GST paid. Nothing extra to pay on arrival. Up to 14 business days from order.
Delivering worldwide with UPS
Every order, wherever it’s going, ships with UPS and full tracking. For Canada, New Zealand, Singapore, the United Arab Emirates, Hong Kong and Thailand, duties and taxes are prepaid too. For all other countries, import duties, taxes and clearance charges are payable by the recipient on arrival.
Duties and taxes paid (DDP) destinations: United States, Canada, Australia, New Zealand, Singapore, United Arab Emirates, Hong Kong and Thailand.
Warranty
24-month warranty on every machine. Covers manufacturing defects in the electrolysis stack, control board and display, internal pumps and valves, and power supply, from the day your machine is delivered.
Accessories (nasal cannulas, masks, filters, water bottles, hydrogenation rods, goggles and Y connectors): Excluded from the 24-month machine warranty. Replacement if faulty on arrival; statutory consumer rights remain. Faulty-only returns: no change-of-mind returns on accessories once dispatched.
Returns and support
90-day returns on every machine, from delivery. Change-of-mind return shipping is paid by the buyer; we cover it if a machine arrives damaged or faulty.
Support by email and WhatsApp; replacement parts shipped directly to you.
To make a warranty claim or ask for support, email hello@hydrogenmachinesusa.com or message us on WhatsApp (+61 449 703 635) with your order number and a short description, plus photos or a video where useful.
WarrantyReturns