Question 1

Are downloadable PDFs available now?

Accepted Answer

Per-project specification packs are supplied on request. A public documentation library is under active development.

Question 2

Do you supply revision-controlled documents?

Accepted Answer

Yes. Each document carries a revision date and is superseded by newer issues on request.

Question 3

Can finishes be customised for a project?

Accepted Answer

For orders that justify a customised production run we quote custom finishes — bronze trim, matte black, brushed stainless to match adjacent fixtures. Standard finishes read correctly in most premium environments and are the default specification.

Question 4

Are these products marketed as medical devices?

Accepted Answer

No. Hydrogen Machines supplies industrial-grade wellness equipment. We make no medical or therapeutic claims. The equipment is positioned in the same category as premium infrared saunas, cold plunges and air purification systems — general wellness hardware for private and commercial environments.

Question 5

What certifications does the equipment carry?

Accepted Answer

CE, FCC and RoHS covering electrical safety, EMC and hazardous-substance compliance across Australia, the EU, UK, North America, the UAE, New Zealand and most Asian markets. Manufacturing runs under an ISO 9001-audited quality system. Certifications describe hardware build; they are not a medical registration.

Question 6

What warranty covers the equipment?

Accepted Answer

Twelve months manufacturer warranty on inhalation and bath chassis, extendable on commercial projects. Spare-parts availability is maintained for a minimum of five years from date of purchase. Warranty handling is direct with the manufacturer — no third-party service network in the loop.

Question 7

Do you supply documentation for professional projects?

Accepted Answer

Yes. Every professional project receives a specification pack: certifications, footprint and clearance drawings, mass and dimensional data, electrical requirements, cleaning and maintenance procedures and destination-specific compliance documentation. CAD line drawings and BIM objects are being prepared for architectural distribution.

Question 8

Can the equipment ship internationally?

Accepted Answer

Yes. Direct-from-manufacturer freight worldwide, DDP (duties paid) in most markets so there is no broker handoff. High-value or project-scheduled freight is timed against the client's install window rather than the order date.

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