Question 1

Should hydrogen bath be separate from wet-treatment zones?

Accepted Answer

It sits inside the wet-treatment zone alongside hydrotherapy and body treatments.

Question 2

Is the equipment presentation a talking point?

Accepted Answer

The chassis is concealed; the diffuser is a small finished detail. Presentation is intentionally quiet.

Question 3

What certifications does the equipment carry?

Accepted Answer

CE, FCC and RoHS covering electrical safety, EMC and hazardous-substance compliance across Australia, the EU, UK, North America, the UAE, New Zealand and most Asian markets. Manufacturing runs under an ISO 9001-audited quality system. Certifications describe hardware build; they are not a medical registration.

Question 4

What warranty covers the equipment?

Accepted Answer

Twelve months manufacturer warranty on inhalation and bath chassis, extendable on commercial projects. Spare-parts availability is maintained for a minimum of five years from date of purchase. Warranty handling is direct with the manufacturer — no third-party service network in the loop.

Question 5

Do you supply documentation for professional projects?

Accepted Answer

Yes. Every professional project receives a specification pack: certifications, footprint and clearance drawings, mass and dimensional data, electrical requirements, cleaning and maintenance procedures and destination-specific compliance documentation. CAD line drawings and BIM objects are being prepared for architectural distribution.

Question 6

Can the equipment ship internationally?

Accepted Answer

Yes. Direct-from-manufacturer freight worldwide, DDP (duties paid) in most markets so there is no broker handoff. High-value or project-scheduled freight is timed against the client's install window rather than the order date.

Question 7

What is the typical lead time for a project order?

Accepted Answer

Single units ship from held stock within 5–10 business days. Larger commercial orders, custom-finish runs and coordinated project deliveries are quoted with a written schedule at the point of order — typically 4–8 weeks depending on scope and destination.

Question 8

Is on-site installation required?

Accepted Answer

For single-unit residential projects, no — the equipment is plug-and-place. For commercial and multi-unit installations we coordinate with the project contractor and can quote local install through partner trades in major markets. Full installation documentation is supplied regardless.

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