Question 1

Does the therapist stay in the room during the session?

Accepted Answer

Property choice — most protocols have the therapist step out for the soak and return for the wrap-up.

Question 2

How is the room reset between guests?

Accepted Answer

Reservoir refill, diffuser wipe, linen change, room reset — standard 15-minute turnover inside a 60-minute booking window.

Question 3

What warranty covers the equipment?

Accepted Answer

Twelve months manufacturer warranty on inhalation and bath chassis, extendable on commercial projects. Spare-parts availability is maintained for a minimum of five years from date of purchase. Warranty handling is direct with the manufacturer — no third-party service network in the loop.

Question 4

Do you supply documentation for professional projects?

Accepted Answer

Yes. Every professional project receives a specification pack: certifications, footprint and clearance drawings, mass and dimensional data, electrical requirements, cleaning and maintenance procedures and destination-specific compliance documentation. CAD line drawings and BIM objects are being prepared for architectural distribution.

Question 5

Can the equipment ship internationally?

Accepted Answer

Yes. Direct-from-manufacturer freight worldwide, DDP (duties paid) in most markets so there is no broker handoff. High-value or project-scheduled freight is timed against the client's install window rather than the order date.

Question 6

What is the typical lead time for a project order?

Accepted Answer

Single units ship from held stock within 5–10 business days. Larger commercial orders, custom-finish runs and coordinated project deliveries are quoted with a written schedule at the point of order — typically 4–8 weeks depending on scope and destination.

Question 7

Is on-site installation required?

Accepted Answer

For single-unit residential projects, no — the equipment is plug-and-place. For commercial and multi-unit installations we coordinate with the project contractor and can quote local install through partner trades in major markets. Full installation documentation is supplied regardless.

Question 8

How much space does the equipment require?

Accepted Answer

Inhalation chassis footprints range from roughly the size of a premium air purifier to a side-table console. Bath equipment sits alongside the bathing vessel in a footprint comparable to a medium-format sound system. Full clearance drawings are supplied on request.

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