Question 1

Does this cannibalise the shared amenity floor?

Accepted Answer

No — the segments are additive. In-unit hydrogen bath complements shared sauna and plunge.

Question 2

How is this positioned in sales collateral?

Accepted Answer

As a specification line in the finishes schedule. No medical or therapeutic claims; positioned as premium wellness hardware.

Question 3

Are these products marketed as medical devices?

Accepted Answer

No. Hydrogen Machines supplies industrial-grade wellness equipment. We make no medical or therapeutic claims. The equipment is positioned in the same category as premium infrared saunas, cold plunges and air purification systems — general wellness hardware for private and commercial environments.

Question 4

What certifications does the equipment carry?

Accepted Answer

CE, FCC and RoHS covering electrical safety, EMC and hazardous-substance compliance across Australia, the EU, UK, North America, the UAE, New Zealand and most Asian markets. Manufacturing runs under an ISO 9001-audited quality system. Certifications describe hardware build; they are not a medical registration.

Question 5

What warranty covers the equipment?

Accepted Answer

Twelve months manufacturer warranty on inhalation and bath chassis, extendable on commercial projects. Spare-parts availability is maintained for a minimum of five years from date of purchase. Warranty handling is direct with the manufacturer — no third-party service network in the loop.

Question 6

Do you supply documentation for professional projects?

Accepted Answer

Yes. Every professional project receives a specification pack: certifications, footprint and clearance drawings, mass and dimensional data, electrical requirements, cleaning and maintenance procedures and destination-specific compliance documentation. CAD line drawings and BIM objects are being prepared for architectural distribution.

Question 7

Can the equipment ship internationally?

Accepted Answer

Yes. Direct-from-manufacturer freight worldwide, DDP (duties paid) in most markets so there is no broker handoff. High-value or project-scheduled freight is timed against the client's install window rather than the order date.

Question 8

What is the typical lead time for a project order?

Accepted Answer

Single units ship from held stock within 5–10 business days. Larger commercial orders, custom-finish runs and coordinated project deliveries are quoted with a written schedule at the point of order — typically 4–8 weeks depending on scope and destination.

Luxury Property Wellness: Amenity Programming

The wellness stack

Amenity floor vs in-unit

Matched to this brief

Bath One™ (WZ-1)

QY-A1200 Hydrogen Inhaler

QY-A3000 Hydrogen Inhaler

Frequently asked questions

Programme wellness for your development