Question 1

Does this need a dedicated wellness consultant?

Accepted Answer

For serious wellness properties, yes — we frequently coordinate with the wellness consultant on the equipment schedule.

Question 2

How early should we bring this into the project?

Accepted Answer

As early as possible. Pre-concept coordination gives the strongest results.

Question 3

Is the equipment quiet enough for a guest-facing environment?

Accepted Answer

Yes. Inhalation units operate at ambient room noise. Bath systems run a short 10–15 minute dissolution cycle then idle silently through the soak. Both are appropriate for hospitality, spa treatment room and private residential environments where acoustic calm is part of the specification.

Question 4

Can finishes be customised for a project?

Accepted Answer

For orders that justify a customised production run we quote custom finishes — bronze trim, matte black, brushed stainless to match adjacent fixtures. Standard finishes read correctly in most premium environments and are the default specification.

Question 5

Are these products marketed as medical devices?

Accepted Answer

No. Hydrogen Machines supplies industrial-grade wellness equipment. We make no medical or therapeutic claims. The equipment is positioned in the same category as premium infrared saunas, cold plunges and air purification systems — general wellness hardware for private and commercial environments.

Question 6

What certifications does the equipment carry?

Accepted Answer

CE, FCC and RoHS covering electrical safety, EMC and hazardous-substance compliance across Australia, the EU, UK, North America, the UAE, New Zealand and most Asian markets. Manufacturing runs under an ISO 9001-audited quality system. Certifications describe hardware build; they are not a medical registration.

Question 7

What warranty covers the equipment?

Accepted Answer

Twelve months manufacturer warranty on inhalation and bath chassis, extendable on commercial projects. Spare-parts availability is maintained for a minimum of five years from date of purchase. Warranty handling is direct with the manufacturer — no third-party service network in the loop.

Question 8

Do you supply documentation for professional projects?

Accepted Answer

Yes. Every professional project receives a specification pack: certifications, footprint and clearance drawings, mass and dimensional data, electrical requirements, cleaning and maintenance procedures and destination-specific compliance documentation. CAD line drawings and BIM objects are being prepared for architectural distribution.

Wellness Property Design: Programming and Positioning

Wellness as brand

Amenity mix

Matched to this brief

Bath One™ (WZ-1)

QY-A1200 Hydrogen Inhaler

QY-A3000 Hydrogen Inhaler

Frequently asked questions

Coordinate on a wellness property